Refund Policy

We will refund or exchange any item you are not completely happy with when you return it to us in a saleable condition within 14 days of the item being delivered by your carrier to your nominated address. Please return items in their original condition, unused, in their original packaging.

We cannot refund or exchange goods that have been opened and tested. Please see the following list for some non-exhaustive examples:

Fragrances which have been opened, tested or partially used and which cannot be returned in the same physical state to which they were purchased;

Body lotions which have been opened, tested or partially used and which cannot be returned in the same physical state to which they were purchased;

Limited Edition personalised bottles.

This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.

If you are unhappy with your purchase, we have a 14 day returns policy.

Please make sure that any items you would like to return are unused, sealed in their original packaging and in a saleable condition.

Once we have received the item(s) a refund will be issued to your credit/debit card or bank account. This will appear on your account within five days depending on your card / bank.

Email our customer service team at: support@thameenlondon.com

Please Note: We will not be able to process a return until we receive your products and they have been checked.